Money Back Guarantee Policy

At KYLVIONEX, we are committed to ensuring your complete satisfaction with our products. Our Money Back Guarantee policy is designed to provide you with peace of mind when making a purchase through our platform.

Eligibility for Refund

To be eligible for a refund, the following conditions must be met:

• The product must be returned within 30 days from the date of purchase.
• The product must be in its original packaging and in the same condition as when you received it.
• Proof of purchase, such as a receipt or order confirmation, must be provided.

Non-Refundable Items

Certain items are non-refundable, including:

• Products marked as final sale.
• Gift cards or promotional items.
• Products that show signs of use beyond initial inspection.

Refund Process

To initiate a refund, please follow these steps:

1. Contact our customer service team at [email protected] to request a return authorization.
2. Once authorized, send the product back to the address provided by our team.
3. Upon receipt and inspection of the returned item, we will process your refund.

Timeframe for Refunds

Refunds will be processed within 7-10 business days from the date of receipt of the returned product. Refunds will be issued to the original payment method used during the purchase.

Contact Us

If you have any questions or concerns about our Money Back Guarantee policy, please reach out to our support team at [email protected]. Our team is here to assist you with any inquiries.

Thank you for choosing KYLVIONEX.